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Grid the power to change
What is it? The Grid is a framework that facilitates improvement through behavioural change at the individual, team, and organisation levels. The development process supports the identification of actual behaviours, its impact on people and results, and improvement alternatives. The focus is the extent of the individuals / team's concern for (and comparative focus on) results achieved and concern for people. At one extreme is the manager who is only concerned with results achieved regardless of the impact on people. At the other extreme is the manager who is solely concerned with pleasing people irrespective of the results sought and achieved. The Grid approach leads to the identification of actions for achieving the ideal of Individual and Team Management. Contributions and results are then maximised as those involved in any situation become committed to organisational success. As a result each employee has a ‘common stake' in the results achieved, which leads to respectful relationships based upon understanding of each other's roles. Creating a New Environment The internal application of this Management Philosophy has resulted in:
Commercial Application The absorption of Grid principles into our commercial strategies with existing and new Customers is helping us to strengthen these relationships. The traditional adversarial element that easily manifests itself as a blame culture whenever conflict arises is being replaced by much more productive interaction. We seek to engage our Customers in a partnership arrangement where the key requirements of our working relationship are mutually defined and agreed, and where joint identification of problems and solutions are based on what's right rather than on who's right. The transparency of the performance and financial data we provide to our customers facilitates the achievement of soundly based ‘win-win' outcomes.
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Latest News
Unilever Contract Renewal. May 2008
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